eCommerce Analytics Specialist (m/f/d) - Hamburg - #2122216

FOR OUR HEAD OFFICE NORTHERN EUROPE, BASED IN HAMBURG, WE ARE LOOKING FOR YOU!

eCommerce Analytics Specialist (m/f/d) – Hamburg

WE DELIVER

• WE DREAM
• WE CARE
• WE DARE
  
  
  

As the eCommerce Analytics Specialist, you will be the key driver of data insights and financial planning for Pandora’s Northern Europe eCommerce business. Your analyses will directly influence decision-making, optimize commercial performance, and enhance the omnichannel customer experience.

You will be responsible for daily performance reporting, revenue forecasting, and long- and short-term financial planning, ensuring accurate data-driven decision-making. You will collaborate closely with eCommerce Trading, Content, Marketing, and Finance teams, providing actionable insights that boost performance.

WE DELIVER – Let’s deliver together:

Performance Analysis & Reporting

• Lead daily, weekly, and monthly reporting on eCommerce KPIs, including sales, conversion, marketing performance, and product trends
• Build and maintain dashboards to empower teams with real-time, data-driven insights
• Provide clear, concise, and actionable commercial insights to optimize performance and drive business growth.
• Conduct post-mortem analyses of promotional activities to refine future strategies
  
  
  

Financial Planning & Forecasting

• Own and manage long- and short-term financial planning, ensuring alignment with business objectives
• Develop and maintain accurate revenue forecasts for different markets, ensuring daily precision
• Continuously refine forecasting models to adapt to market trends and improve financial accuracy
• Support Finance and leadership in aligning forecasts with broader business strategies
  
  
  

Customer & Journey Insights

• Analyze site visitor behavior, journey flows, and customer segmentation to identify pain points and opportunities
• Consolidate and analyze customer feedback from reviews, surveys, and call centers, identifying trends and driving solutions
• Partner with Marketing and Sales teams to evaluate omnichannel customer behavior and store performance
  
  
  

Team Support & Development

• Train and mentor team members on reporting and analytics, fostering a data-driven culture
• Ensure insights are accessible, understandable, and actionable for all stakeholders
  
  
  

WE DREAM – This is what we dream of:

• A data-driven problem solver with professional experience in eCommerce analytics, financial planning, and commercial performance analysis
• Highly proficient in web analytics tools (Adobe Analytics or equivalent) and BI platforms (Power BI, Tableau, QlikView, or similar)
• Strong background in financial planning, forecasting, and budget management within an eCommerce or digital environment
• Deep understanding of key eCommerce drivers, including customer journey management, website personalization, online merchandising, and A/B testing
• Ability to communicate complex insights in a clear, actionable manner to business stakeholders
• Commercially focused, proactive, and results-oriented, thriving in a fast-paced, collaborative environment
• Speak, write and understand English on a professional level
• Great communication skills and a positive attitude with the ability to collaborate cross-functionally and maintain strong working relationships
  
  
  

WE CARE - what you can expect:

We truly care to offer you a great place to work!

• Internationally successful company with a flat hierarchy
• A highly motivated team with a Can-Do-Attitude
• A great discount on our jewelry
• Personal and professional development through regular e-learning modules, trainings and workshops
• Beautiful & modern office space in the Hamburg city center
• Gym membership at Fitness First at a reduced Pandora-Corporate-Rate
• Cooperation with corporate benefits & free access to a benefits portal for discounted tickets for sport, culture events and corporate deals
• Monthly Sodexo vouchers
• Company subsidised public transport ticket
• Company pension scheme with an attractive employer contribution and insurance package
• Flexible working time with opportunities for mobile working & Mobile Working Kit Allowance
  
  
  

We love to celebrate special moments together that matter to us like your birthday, where you are given a special leave day, or with corporate events in the summertime & at Christmas.

We DARE - you to apply.

We are looking forward to welcoming you!