Membership Support Advisor - German Speaking (M/W/D) - #2767135
David Lloyd Clubs
Date: vor 2 Stunden
Stadt: Hamburg
Vertragstyp: Ganztags
Would you like to join Europe’s leading premium health and wellness group?
Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor to join our team!
Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.
Based at a hub within one of our Hamburg or Frankfurt David Lloyd Clubs, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern.
Our Perks
Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor to join our team!
Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.
Based at a hub within one of our Hamburg or Frankfurt David Lloyd Clubs, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern.
- This role is office based and located in our Wandsbek David Lloyd Club*
Our Perks
- Free Club Membership for you and your family!
- 50% Discount on food and drinks.
- Discounts on Swimming, Tennis Lessons, and Personal Training.
- Opportunities for Career Advancement through internal training and development.
- Wagestream App: Get paid on demand!
- Access to our Benefits Suite.
- You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.
- Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirable
- Exceptional customer service skills
- A drive to hit targets
- Resilient with the ability to thrive in a fast-paced environment
- Excellent communication and organisation skills
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