Manager (m/f/d) Customer Solutions - #2238566

• Lead Customer facing product development, by identifying and bringing forward and business needs & priorities with the respective stakeholder (IT + Business)
• Serve as the product owner for the Dashboard (former Navigator) in Hapag-Lloyd
• Develop detailed and structured product development and release plan with commercial business units at HQ, Regions and IT teams to drive product development, track progress and raise timely red flags for delays
• Establish an effective product governance model to manage a smooth roll-out implementation
• Measure, analyze, and evaluate existing processes, collect data to identify root causes, perform benefit analysis, and propose improvement opportunities
• Maintain close relations with the Regional Sales and Customer Service + Regional and Area Stakeholder, IT and other CEO departments
• Monitor industry and B2B digital benchmarks for best Customer Service and customer experience practices and make recommendations for adoption in Hapag-Lloyd
• Prepare Senior management packages for regular updates and steering (ExCom, QBR, etc.)

Qualifications

• Bachelor’s or Master’s degree in Business Administration, Digital Business, Information Systems, or a related field
• 5+ years of experience in project / program management, and/or product development
• Strong knowledge of product development methodologies (e.g., Agile, Scrum), with hands-on experience in managing digital products or platforms a plus
• Experience in cross-functional stakeholder management, including collaboration with Regional, Area Customer Service, IT, commercial teams, and senior stakeholder
• Proficiency in MS Office is essential, plus experience with QlikView, and Salesforce analytics is an advantage
• Self-motivated and organized, with a structured and analytical work approach
• Strong social skills and very good communication skills in English (spoken and written) as the role is highly international 
• Diligent and strongly team-oriented
• Contributing proactively in your approach to work, self-initiative and commitment, as well as a very independent work organization come natural by you

We offer We offer:

• The opportunity to introduce solutions that you are individually convinced of, and to constantly take on fresh challenges with a distinguished level of responsibility
• Excellent career development opportunities, supported by a spacious range of training and development courses
• Competitive remuneration (13 salaries + vacation pay) and various additional benefits, as well as a permanent employment contract with a financially healthy company
• A minimum of 28 days of vacation, flextime, capital-forming benefits, company pension plan
• Company restaurant with everyday fluctuating, great-quality dishes to choose from as well as coffee bar
• Centrally located between the main train station and Jungfernstieg as well as subsidized public transportation
• Blended work model: 3 days a week at our headquarters in the heart of Hamburg and 2 days a week of mobile work
• Health and company sports programs (e.g. yoga, sailing, company doctor, etc.) as well as bicycle leasing
• Please use our online tool for applying with us.
• We ask staffing consultants and recruiting firms to refrain from sending us unsolicited profiles and CVs of potential candidates for this or other positions advertised on our website.

About Us With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.