Senior Ticket Desk Agent - #2225906
Emirates
Date: vor 8 Stunden
Stadt: Hamburg
Vertragstyp: Ganztags
Arbeitsplan: Volle Tag
Job Purpose
Competitive Salary
Competitive Salary
Annual leave
Life Insurance
Meal Allowance
Transport Allowance
Uniform Allowance
- Handle denied boarding situations including implementation of “Options” scheme and appropriate Compensation procedures (as per Emirates Policy) in order to retain customer confidence and loyalty.
- Offer the full range of Emirates products and services to all passengers to maximise ticketing revenue.
- Issue tickets, EMD/EBT make/amend reservations as and when necessary. Re-issue tickets and recalculate fares for passengers changing itinerary and make any additional collections as required.
- Complete daily ticket sales returns and assist with banking duties as requested.
- Handle rebooking of flights, accommodate and issue FIM’s in the event of disruptions for EK and other airlines and ensure a high standard of customer service is maintained at all times.
- Assume responsibilities of the Ticket Desk Supervisors in their absence to ensure the Ticket Desk is operated efficiently and a professional ticketing service if provided to the passengers
- Assist other Airport Services team members as and when required in a multi skilled work environment, to ensure a seamless and efficient customer service to passengers.
- Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or other senior staff on duty.
- Monitor and clear Reservation queues/ CDS/ issuance of ETA’s/ book STPC, where applicable
- Delivery
- Drive
- Open to Opportunity
- Collaboration
- Engaging Others
- ‘O’ Level or equivalent
- Given the specific requirements at outstations, a minimum of 3 years´ experience is required in travel agency or within airline ticketing
- Good knowledge experience of a major Computer Reservations Systems with auto ticketing preferred and Proficient in MS Office applications.
- Keen interest in the hospitality industry an advantage
- Fluent in written and spoken English and German
- Applications from staff who have not completed 12 months’ service in their current position will not be considered.
- Candidates must have the legal right to live and work in Germany. The Company will not assist with obtaining work permits.
Competitive Salary
Competitive Salary
Annual leave
Life Insurance
Meal Allowance
Transport Allowance
Uniform Allowance
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