Manager (m/f/d) Quality Development - #2210207

As the Manager (m/f/d) Quality Development, you will be responsible for developing, implementing, and launching quality metrics for 2030, which are a key part of Hapag-Lloyd’s strategy. These metrics will support driving customer quality performance, effectiveness, and overall success. You will work closely with regional leadership, headquarters departments, as well as IT and product teams to ensure that performance dashboards for quality metrics are launched both internally and externally for our customers.

• Contribute to our HL 2030 Strategy by prioritizing meaningful problems with significant business impact, using innovation and a customer-centric mindset
• Execute the existing roadmap and contribute to shaping the long-term strategy for self-service products
• Continuously assess the voice of the customer, market segment trends, and competitive opportunities and threats to define and support our strategy
• Review cross-functional processes to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases Create buy-in for the roadmap with internal and external stakeholders
• User Experience and Requirements Definition: Develop high-quality BRDs and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time
• Use web analytics to evaluate online customer behavior; experience with A/B testing and optimization is a plus
• Be comfortable with hands-on, day-to-day problem-solving and implementing quick, effective action plans to meet short-term priorities
• Ideate, propose, and deploy go-to-market approaches for customer-impacting programs as part of our strategy
• Maintain close relationships with Regional Sales and Customer Service Managers, Regional BSDs, GBS, IT, and other CEO departments
• Retrieve, analyze, and present data from Salesforce, QlikView, Compass, and other commercial databases for C-level stakeholders
• Monitor and track commercial trends within the shipping industry and beyond for benchmarking and best practice adoption
• Lead performance management topics related to quality and service delivery outcomes and/or commercial priorities
• Potentially oversee a team dedicated to Quality Promises in India

Qualifications

• Bachelor’s or Master’s degree in Business or similar
• 5+ years of experience in project, program, and/or product development, preferably within both global and local (country-level) organizations
• Proven experience in project and program management
• Experience with QlikView, web product development, and Salesforce analytics is an advantage
• Fluency in spoken and written English is required; German is a plus
• Experience in regional or area roles such as Sales, Customer Service, or Operations is beneficial
• Self-motivated and organized, with a structured and analytical work approach
• Strong interpersonal and communication skills
• Willingness and flexibility to travel 30–40% of the time
• Proficiency in MS Office is essential

We offer We offer:

• The opportunity to introduce solutions that you are individually convinced of, and to constantly take on fresh challenges with a distinguished level of responsibility
• Excellent career development opportunities, supported by a spacious range of training and development courses
• Competitive remuneration (13 salaries + vacation pay) and various additional benefits, as well as a permanent employment contract with a financially healthy company
• A minimum of 28 days of vacation, flextime, capital-forming benefits, company pension plan
• Company restaurant with everyday fluctuating, great-quality dishes to choose from as well as coffee bar
• Centrally located between the main train station and Jungfernstieg as well as subsidized public transportation
• Blended work model: 3 days a week at our headquarters in the heart of Hamburg and 2 days a week of mobile work
• Health and company sports programs (e.g. yoga, sailing, company doctor, etc.) as well as bicycle leasing
• Please use our online tool for applying with us.
• We ask staffing consultants and recruiting firms to refrain from sending us unsolicited profiles and CVs of potential candidates for this or other positions advertised on our website.

About Us With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.