Team Assistant Hotel Operations (f/m/d) temporary for 2 years - #2189558

Team Assistant Hotel Operations (f/m/d) - temporary for 2 years

Sea chefs is one of the world’s leading partners of shipping companies and tour operators in the cruise industry and operates as a full-service hospitality management provider



Our comprehensive range of services includes hotel, catering, spa and crew management on board ocean and river cruise ships in the premium, luxury and expedition segments



To ensure that everything runs smoothly, over 220 dedicated employees at our land-based locations in Switzerland, Germany, Malta, France and Cyprus passionately support the approximately 16,000 crew members on board in areas such as procurement, administration, operations, recruiting, crewing and corporate management



Discover the world with us and experience your #WorldClassMoments!

Your tasks

In this role, you will support our Hotel Operations team for the Hapag-Lloyd Cruises fleet in a variety of operational, organizational and coordinative tasks – both in the direct interface to our ships and in the back office

Your tasks at a glance:



Supporting the Hotel Operations team for the Hapag-Lloyd Cruises (HLC) ships in monitoring and coordinating workflows on board



Participation in projects of the department



Assuming general assistance tasks and proactive process optimization



Evaluating and analyzing crew, passenger and ship’s questionnaires to identify improvement measures



Organizing, preparing, recording and following up on meetings



Monitoring and coordination of post-production in the area of printed materials and amenities



Travel management for corporates and external consultants, including ordering visas and coordinating cabin and flight requests



Organization and coordination of on-board training



Support in the creation of procedural instructions



Updating and quality assurance of procedural instructions and hotel management manuals in ship- and landside systems as well as introduction and support of new digital applications



Preparation of expense reports for the Hotel Operations Team



The job holder is bound by instructions to the Hotel Operations Team HLC

Relevant professional experience, ideally in the hotel industry and/or on board cruise ships



Confident handling of budgets and understanding of economic targets; strong cost and quality awareness



Strong teamwork and communication skills



High service orientation



Organizational talent, flexibility and independent working style



Ability to work under pressure, reliability and integrity



Confident handling of MS Office; ideally additional experience with POS and merchandise management systems



Very good German and good written and spoken English skills



Good general education and good interpersonal skills

Benefits

This is what awaits you in our team on land:



International working environment