Customer Care Coordinator (Export) m/f/d - #2177541
Ocean Network Express
Date: vor 6 Stunden
Stadt: Hamburg
Vertragstyp: Ganztags
Arbeitsplan: Volle Tag

CUSTOMER CARE COORDINATOR EXPORT (BCO) m/f/d
Job Purpose
In this role you will be responsible for providing frontline responses to queries and requests from our Key Accounts clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through Service Cloud or other channels. This job involves providing excellent customer service to key accounts, using self-service tools and working with internal and external stakeholders.
Primary Job Responsibilities
Job Purpose
In this role you will be responsible for providing frontline responses to queries and requests from our Key Accounts clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through Service Cloud or other channels. This job involves providing excellent customer service to key accounts, using self-service tools and working with internal and external stakeholders.
Primary Job Responsibilities
- Smooth customer and service oriented performance for designated clients
- Active communicator with international internal as well as external stakeholders
- Escalation point for enquiries or complaints
- Liaise cross functionally to overcome operational issues
- Ensure compliance with company rules
- Promoting e-commerce platform and self-service tools as applicable
- A minimum of 3 years of professional experience in shipping is required
- Distinct customer and service focus
- Persuasive, target and result oriented
- Advanced MS-Office / Google Workspace skills and a strong administrative focus
- Clear oral and written communication skills in English and German
- Strong digital orientation and growth mindset
- Teamwork and high engagement level
- Modern workplace
- Mobile working possibilities (2 days per week)
- 30 days vacation
- Flexible working time
- Company pension scheme
- Open communication and innovative collaboration
- Career & development opportunities
Wie bewerbe ich mich?
Um sich für diesen Job zu bewerben, müssen Sie auf unserer Website autorisieren. Wenn Sie noch kein Konto haben, registrieren Sie sich bitte.
Veröffentlichen Sie einen LebenslaufÄhnliche Jobs
Referent Pflegesatzwesen (m/w/d) Teil- oder Vollzeit in Hamburg
TieTalent,
vor 5 Stunden
About in einer unserer Einrichtungen, in der Zentrale oder im Homeoffice | ab sofort | Teilzeit oder Vollzeit Referent Pflegesatzwesen (m/w/d) Teil- Oder VollzeitWas Wir Ihnen Bieten Autoleasing. Sie wünschen sich ein neues Auto zu besten Konditionen? Führerschein Darlehen beantragen...

Senior Market Strategy and Partnerships Manager
Fever,
vor 6 Stunden
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment, Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment....

Project Manager (f/m/d)
Siemens Gamesa,
vor 6 Stunden
A Snapshot of Your Day As Project Manager (Maternity Cover - 12 months) within offshore construction you will identify, initiate, and coordinate operational and strategic improvement projects within the construction environment and will get the end-to-end responsibility for your own...
