Deal Desk Manager - #2156078

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

The Deal Desk Manager, Central and North Europe is a key member of the Revenue Operations:

The Deal Desk team consists of a centralized group of trusted advisors operating as business partners to the sales team. As the primary point of contact amongst various departments, this team works with key stakeholders in constructing complex and non-standard deals. The mission is to improve sales efficiency and prevent bottlenecks in the deal process with the ultimate goal of getting deals through for signatures.

The ideal candidate should be customer-focused, detail-oriented, flexible, and be able to adapt quickly to changes in a fast-paced and agile environment. This position requires a self-starter who can work independently with minimal supervision.

What You Will be Responsible for:

• Central point of contact for all stakeholders and manager of internal workflow for each deal in progress.
• Provide guidance and assist with deal structuring, pricing, determining relevant contracting vehicles, nonstandard order terms, etc.
• Construct and prepare customer ready quotes, proposals and/or order forms that comply with Revenue strategy and corporate governance.
• Work closely with all business stakeholders to get deals through efficiently: Sales, SE, Customer Success, Professional Services, Operations, Legal, Finance, Revenue Recognition, Support, Products, IT, and Marketing.
• Respond to customer and field inquiries related to quotes, orders and contracts agreements.
• Data entry and updates to internal systems as needed.
• Maintain customer files and records in internal systems.
• Continuously collaborate with cross-functional teams to improve overall workflows and operations processes.
• Attend and participate in Sales QBRs and Forecast calls.
• Help create/update training materials and documents as needed
• Work on other ad-hoc projects as required
  
  

About You

• A customer focused team player with a high degree of professionalism.
• A self-starter who can work independently with minimal supervision.
• A high degree of flexibility, be extremely organized and detail oriented.
• Ability to multitask, prioritize a variety of tasks and meet deadlines.
• Strong problem solving and analytical skills.
• Ability to learn new tools and systems quickly.
• Effective verbal and written communication skills.
• Good understanding of business process flow and the upstream/downstream impact.
• Fluency in English and German (written and spoken) is essential
  
  

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.