Export Customer Service Hamburg - #2139474

Export Customer Service Hamburg

Air & Ocean | Hamburg, Germany

About The Role

You’re an important link between our customers and our service providers (shipping companies, haulage companies, etc.), you pull the strings for planning and transport, so “relationship building” is your middle name. You’ll also be responsible for:

• Processing of export orders FCL & LCL from A to Z: Coordination of freight availability, deadlines, closings and customer requests
• Contribution of specialist knowledge to ensure smooth customs process
• Optimization of processes and pricing activities related to direct order processing
• Collaboration in the global Mainfreight network
• Daily contact via email and phone with customers and team in EU and around the world

Who Are We Looking For a Team Member Who

• Is a great character that fits our team
• Has a high level of customer service and a solution orientated way of working
• Is committed, communicative, and enjoys working together at an international level
• Has a willingness to learn, open-minded, and no fear of new challenges
• Experience in sea freight order processing in Germany is needed
• Good command of spoken and written German and English - additional languages are a bonus

We Offer You

• Family collaboration in an exciting and varied environment
• High degree of autonomy and plenty of space for personal initiatives and ideas
• Extensive training and opportunities to develop both personally and professionally
• Ultra-modern premises and technically high-quality office equipment