ITSM Process Owner Asset and Configuration Management - #2110618

We are looking for an

ITSM Process Owner – Asset & Configuration Management (m/f/d)

Ref.-Nr.: JR1010651

Why Join Us?

• Strategic & Impactful Role: Take ownership of ITSM processes for (Hardware) Asset Management and Configuration Management and shape their future direction
• Career Growth: Join a forward-thinking organization that fosters professional advancement and skill development
• Collaborative Environment: Work closely with IT Process Owners, business stakeholders, and cross-functional teams
• Innovative ITSM Practices: Lead initiatives to enhance process efficiency and automation, leveraging our ITSM tools and best practices
• Flexible Work Culture: Enjoy a hybrid work model that balances office collaboration with remote work flexibility
  
  
  

You Can Look Forward To These Tasks

• Process Ownership & Governance: You will manage the full lifecycle of IT Asset Management and Configuration Management, which each make up about 50% of the role. Your responsibilities include evaluating process maturity to identify areas for continuous enhancement and generating value added action plans
• Process Design & Optimization: You develop and optimize the processes in collaboration with IT teams, identify automation opportunities and create a strategic roadmap for process improvements
• Execution & Performance Monitoring: You will define and track KPIs & CSFs, run audits, and implement improvements to make the processes more effective and efficient
• Stakeholder Engagement & Collaboration: You will be the main contact between IT, business teams, and external vendors. Your role is to ensure alignment between business goals and the processes and facilitate cross-functional collaboration
• ITSM Tooling & Automation: You will improve the ITSM tools by adding automation and AI solutions. By reviewing demand pipelines, prioritizing enhancements, and championing best practices, you will drive efficiency and adoption
• Training & Knowledge Management: You will train IT teams on the processes, provide guidance, and promote the use of ITSM tools to enhance user adoption and optimize processes
  
  
  

Your Profile

• Education: Bachelor’s degree in IT, Information Management, or a related discipline
• Certifications: ITIL v4 Foundation (or higher) certification is required
• Experience: A minimum of 5+ years in IT Service Management, with expertise in Asset & Configuration Management
• Methodologies: Strong background in ITSM process development and Agile frameworks
• Technical Knowledge: Extensive understanding of ITSM tools (e.g. Freshservice), CMDB structures (e.g. Cloud Datacenters and Network Infrastructure), IT Asset Management (ITAM), and automation technologies
  
  
  

Ready to Apply?

Submit your application through our applicant portal by clicking "Apply". Please include your full application documents, salary expectations, and preferred start date.

For further inquiries, contact our recruitment team at [email protected].

We look forward to meeting you!

About CWS

We, the CWS Business Services organisation, support the four CWS Business Areas Hygiene, Workwear, Cleanrooms and Fire Safety with comprehensive services in the fields of Human Resources, IT, Finance, Legal & Compliance, Procurement and Digitalisation.

We are proud of our culture in which we can all give our best and bring our own personality to the table. Our success is based on the diversity and commitment of our employees. That's why we foster an inspiring work environment characterised by respect, openness and collaboration.

Our company is shaped by different personalities. And yet we have something in common: the courage to embrace change, the joy of helping to shape and improve processes for our customers, and the will to roll up our sleeves and get to work.

Does that sound like you? Then join our team and be a Future-shaper, Trusted-advisor, Sparring-partner and much more.