Senior Business Application Manager (m/f/d) - #2095866

In Germany - Berlin | Bonn | Cologne | Frankfurt/Main | Hamburg | Munich

Are you looking for an opportunity in a fast-growing, global IT team where collaboration, innovation, and a stakeholder-centric approach are priority? As part of Simon-Kucher, our IT works globally as a trusted partner in the company’s journey toward success and navigates the ever-changing technological landscape. As Senior Business Application Manager you understand relevant business cases and procedures related to relevant business applications with a strong focus on compliance and legal applications and actively shape our employee’s work environment. Apply and support growth as a member of our global IT team!

What Makes Us Special

• Advance your career with exciting professional opportunities in our thriving company with a startup feel
• Voice your unique ideas in a corporate culture defined by our entrepreneurial spirit, openness, and integrity
• Feel at home working with our helpful, enthusiastic colleagues who have great team spirit
• Broaden your perspective with our extensive training curriculum and learning programs (e.g. LinkedIn Learning)
• Speak your mind in our holistic feedback and development processes (e.g. 360-degree feedback)
• Enjoy our benefits, such as hybrid working, daycare allowance, corporate discounts, and wellbeing support (e.g. Headspace)
• Unwind in our break areas where you can help yourself to the healthy snacks and beverages provided
• See another side of your coworkers at our frequent employee events and highly anticipated World Meeting and Holiday Party
  
  

How You Will Create An Impact

• Collaborate with and consult stakeholders to understand business needs, recommend application enhancements, and drive the adoption of best practices.
• Participate in strategic planning to align application services with business goals, staying abreast of industry trends and emerging technologies.
• Oversee configuration and maintenance of various business applications (ideally contract lifecycle management, Global Service Desk), ensuring optimal performance and reliability.
• Provide advanced technical support to end-users, addressing and resolving application-related issues on agreed service level agreements.
• Develop and deliver training sessions for end-users (in collaboration with our Learning & Skill development team), create detailed documentation, and maintain up-to-date knowledge bases.
• Liaise with software vendors for support, updates, and enhancements, ensuring service level agreements are met.
• Define, operate and continuously improve services based on the relevant applications.
• Implement and enforce security protocols, ensure compliance with relevant regulations, and support regular audits in collaboration with the IT Security Team.
• Continuously monitor application performance, identify bottlenecks, and implement improvements to enhance efficiency.
• Manage incident resolution and problem-solving processes, conducting root cause analysis and implementing preventive measures.
  
  

About You

• Apprenticeship as IT specialist or bachelor’s degree in information systems, computer science, IT, or a related field.
• Around 5 years of experience in IT application support or a similar role.
• Proven experience in managing and supporting business applications, including service desks and contract lifecycle management platforms.
• Experience with SAAS enterprise software solutions and cloud technologies.
• Advanced communication skills to effectively convey technical information to non-technical stakeholders and collaborate with cross-functional teams.
• A keen focus on user satisfaction, understanding their needs, and ensuring applications meet their expectations.
• Strong analytical, problem-solving, and organizational skills.
• Proficient in both spoken and written English to effectively communicate with international teams, vendors, and stakeholders.
  
  

Have we sparked your interest? Simply click the 'Apply now' button to submit your application. Please note that, for data protection reasons, we cannot accept applications via email.

Would you like to learn more about us and our company culture? Click here to watch our recruitment video .

About Simon-Kucher 

Simon-Kucher is a global consultancy with more than 2,000 employees in 30+ countries.

Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients. We achieve this by optimizing every lever of their commercial strategy – product, price, innovation, marketing, and sales – based on deep insights into what customers want and value. With 40 years of experience in monetization topics of all kinds, we are regarded as the world’s leading pricing and growth specialist. simon-kucher.com

We believe in building a culture that embraces diversity, equity, and inclusion, creating an environment in which our people feel valued, are able to be themselves and feel their contribution matters. If we get that right, remarkable things will happen; people will grow faster, innovate, feel valued, and create better outcomes for everyone – our people, our clients and, of course, our business.

Your Personal Contact

Christina Jaup-Schwilk

recruitment.germany(at)simon-kucher.com

Please submit your application exclusively via the “Apply now”-button!

Better growth starts here. With you.