Client Success Manager - #2090135

Job Description

We’re looking for a Client Success Manager to join our team and help shape the future of contextual advertising as we continue to expand globally.

Who We Are
At Seedtag, we lead the way in contextual advertising with our machine learning-powered platform. Our technology provides superior brand safety, human-like content understanding, and advanced cookieless targeting, making ads more engaging and respectful. Founded by two ex-Googlers in 2014, we’ve grown to over 600 Seedtaggers across 18 countries, raising €250M to revolutionise digital advertising.

Your Challenge

• Client Strategy & Leadership: Execute the regional client success strategy, and adjust it to the [specific market], enhancing client satisfaction, fostering long-term partnerships, and driving business growth.
• Team Leadership & Development: Build, mentor, and empower a high-performing Client Success team within the market, ensuring they have the necessary tools and frameworks to succeed.
• Revenue Growth & Retention: Collaborate with local Sales leaders to identify opportunities for client expansion, renewals, and increased investment.
• Operational Excellence & Execution: Ensure best-in-class service delivery by implementing and optimizing local client success processes, SLAs, and performance frameworks in alignment with regional guidelines.
• Strategic Account Management: Act as the senior point of contact for key clients and agencies, ensuring alignment between their business objectives and our solutions.
• Cross-Functional Collaboration: Work closely with Sales, Operations, Product, and other internal teams to streamline execution, improve workflows, and proactively address client needs.
• Data-Driven Insights & Reporting: Oversee the development of client performance reporting and insights, providing strategic recommendations to optimize media investments.
• Market & Competitive Intelligence: Stay ahead of industry trends, competitor activities, and evolving client expectations within the [specific market] to strengthen the company’s positioning.
• Advocacy & Thought Leadership: Represent the company in key client meetings, industry events, and strategic forums, reinforcing our value proposition in the local market.
  

What You’ll Need to Succeed

• 10/12+ years of experience in Client Success, Account Management, or a related leadership role within AdTech, Digital Media, or MarTech.
• Proven experience leading and scaling client success teams in a high-growth, fast-paced environment.
• Deep understanding of digital advertising, programmatic media, and agency dynamics within the [specific market].
• Strong track record of driving client retention, revenue expansion, and operational efficiency.
• Exceptional ability to manage executive-level relationships and influence senior stakeholders.
• Strategic thinker with a data-driven, solutions-oriented approach to problem-solving.
• Excellent leadership, communication, and negotiation skills.
• Familiarity with the local advertising landscape, client needs, and regulatory considerations.
• Experience working with CRM, reporting, and workflow tools such as Salesforce, JIRA, and BI platforms is a plus.

Why Join Seedtag?
Growth & Opportunity: A key moment to join with vast career development prospects.
Flexibility: At Seedtag, we trust you to balance work and life effortlessly with the option to work from home, the office, or even the beach in our hybrid mode.
Learning & Development: Online courses in ODILO, and optional English or Spanish group classes.
Inclusive Culture: We foster a supportive environment that values personal growth.
Fun & Connection: Participate in team activities, company offsites, and more!

Ready to join the Seedtag adventure? Send us your CV and let’s grow together!

At Seedtag, we’re committed to creating an inclusive environment where everyone can thrive. We welcome diverse perspectives as they fuel our innovation and growth. Please let us know if you require accommodations during the hiring process and we’ll ensure a positive and accessible experience.